> For the complete documentation index, see [llms.txt](https://docs.0y.world/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.0y.world/faq/account-and-support.md).

# Account & Support

#### Do I need an account?

Yes. User just need to signup easily by email or web3 wallet connect to create a non-KYC account automatically. Everything is automated for simplicity.

#### How secure is the account?

The 0Y Smart Account API is the core backend service for our prediction platform. It abstracts away the complexity of blockchain interactions, allowing users to place trades, claim winnings, and manage their accounts without needing to understand "gas fees," "private keys," or "smart contracts."

**Key Features & Benefits**

* **✨** Gasless Experience (Paymaster)
  * Benefit: Users never have to worry about running out of "gas" (BNB) to pay for transactions.
  * How: We use a "Paymaster" service that pays the network fees on behalf of the user. This creates a Web2-like experience where actions just *work*.
* 🛡️ Smart Accounts (EIP-7702):
  * Benefit: Enhanced security and flexibility.
  * How: Instead of a simple wallet, every user gets a "Smart Account" powered by the latest Ethereum standard (EIP-7702). This allows for programmable rules, recovery options, and batched transactions (doing multiple things in one click).
* 🔐 MPC Security (Multi-Party Computation):
  * Benefit: Institutional-grade security. Keys are never exposed in one place.
  * How: We split the private key into multiple "shares" distributed across different servers. To sign a transaction, these servers confirm the action together without ever reconstructing the full key.

#### I deposited but my balance didn’t update—what do I do?

1. Make sure you used the **same network and token** selected when creating your deposit order on 0Y Markets.
2. Check your wallet or exchange to confirm the transaction status shows as **Successful**.
3. Allow some time for the transaction to be confirmed on the blockchain. Your 0Y balance will update automatically once the transaction is confirmed.
4. If your balance still hasn’t updated after the transaction is confirmed, contact Support and provide your **transaction hash (TxID)** so the team can investigate.

#### How do I contact support?

For the fastest response, please use the **Support chatbot** directly on 0Y Markets:

* **Desktop:** Click the Support chatbot at the bottom-right of your screen.
* **Mobile:** Tap the **Support** button on the side of your screen.

Our AI Support can assist you immediately with common questions and issues. If further assistance is required, your request can be handled by a human support agent.

Human agents will respond as soon as possible, typically **within 24 hours**. Please note that response times may be longer outside regular working hours (**UTC+8**).

You can also reach us through our official Telegram community: <https://t.me/0ymarketsofficial>

If you have already submitted a Support ticket, please include your **ticket number** when contacting us on Telegram so the team can follow up more efficiently.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.0y.world/faq/account-and-support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.